Check our presentation and feedbacks from the "Pas de transport sans design* " we did with Kahn+Associates and Uinfoshare. Discover a service design methodology to scenarise and map the traveler journey through a game card :

This first session gathered more than 20 participants coming from transportation, urbanism, system thinking & engineering, service design background, from the transit operators company such as Veolia, or transportation stakeholders like EADS/ Aribus, SITA Airport information Systems, local public governances and consultants like Chronos, Attoma ...

An evolution of this workshop happened on LIFT Marseille 2011 on July 7th more infos here

* Pas de transport sans design is a program managed by APCI for the french sustainability ministry "MEDDTL" more infos